Management of Human Resources
Like any other resource, an organisation’s people represent an important dynamic where performance should be optimised. In contrast to the other resources, the very nature of human behaviour has made it a complex, and often unpredictable area for management to handle effectively.
The course will seek to provide greater clarity on the management of people through an introduction of the major theories and models in organisational behaviour in order to
explain the reciprocal relationship between the individual and the organization.
Topics covered include:
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Historical foundations of Organisational Behaviour and Human Resource Management
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HR and the line manager
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Ethics and HRM
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Work attitudes: satisfaction, involvement, commitment
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Performance and employee survey
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ERG
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Herzberg
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Theory X and Theory Y
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Maslow
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Communication
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Informal organisation
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Linking rewards to performance
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Performance appraisal
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Pay system
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Power, politics and leadership
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Decision-making
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Conflict management
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Unions
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Organisational structure