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Course Code: SEM242

Participants at this seminar will develop a better understanding of the benefits of providing excellent customer service in today’s fast-paced and highly competitive working environment and how this can impact on their individual goals as well as their company’s overall performance.

Topics covered include:

  • The Benefits of Good Customer Service
  • Effectively Responding to Customer Behaviours
  • How to Send the Right Message
  • Dealing with Difficult Customers and Situations

 

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