Course Code: SEM271

Everyone gets involved in negotiation at some time, whether at work, at home, or as a consumer. For some it seems easy, but there are others who view the process of negotiation as a source of conflict to be resisted and avoided if possible. This seminar is designed to give participants a step by step guide to effective and skillful negotiation, through the application of techniques and approaches which positively influence the outcome of any negotiation process.

Topics covered include:

• The Principles of Negotiating
• Stages of Negotiation
• Negotiation Strategies and Tactics
• Handling an Industrial Dispute
• Case Study/Role Play