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Course Code: SEM273

Some companies automate management. Others rely on their employees to share knowledge through more traditional means. Emphasizing the wrong approach can quickly undermine your business. This seminar will familiarize participants with knowledge management frameworks, concepts, strategies, techniques and technologies. Knowledge management efforts can help individuals and groups to share valuable organizational insights, reduce redundant work and training time for new employees, retain intellectual capital as employees turnover and adapt to changing environments and markets.

Participants will learn how to improve the effectiveness and competitiveness of their organizations by managing knowledge.

  • Understanding Knowledge Management from Different Perspectives
  • Leveraging the Organization’s Knowledge
  • The Costs and Benefits of Knowledge Management
  • Measuring the Knowledge Intensity of a Process
  • Methods and Techniques of Knowledge Management
  • Practical Approaches for Changing the Culture



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