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Course Code: CRL115

Employees at all levels, particularly those who, in the course of their work come face to face with customers, will benefit from this course. The course emphasizes the vital importance of customer relations and highlights the employees’ role in projecting and maintaining same.

Topics covered include:

  • Company Objectives and Customer Relations – How they Relate
  • The Necessity for the Individual to Develop Positive Attitudes to the Job
  • Identifying Essential Traits for Achievement on the Job
  • Dealing with Difficult and/or Angry Customers.

 

Eligible for the ERNST & YOUNG Award

 

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