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The Barbados Institute of Management and Productivity (BIMAP) was established as a non-profit organization to improve the operational effectiveness of organisations by developing solutions and building the internal capability of our clients.
This course is designed to give participants a thorough understanding of the principles of customer service and the crucial role that quality customer service plays in the success of organizations. The importance of developing personal performance and delivering quality customer service consistently will be emphasized.
Production and Operations Management is essentially about the manner in which organizations produce their goods and services. It focuses on the design, organization, planning and control of the organization=s activities albeit a manufacturing enterprise or service operation, and aims to maximize the organization=s ability to provide these goods and
services.
Register now for our course in Strategic Business Analytics
Register now for the BIMAP Professional Development Programme in Supervisory Management.
BIMAP continues to evolve and reach new milestones after 50 years of service.
The programmes offered are great. I believe more people should invest in taking courses at BIMAP. The instructors are great! They spend extra time with you just to make sure that you understand, during and even after the class. My experience was great and I would encourage others to enroll in a programme at BIMAP.
Anderson Pierre, Former Student