This introductory course in Accounts is designed to give participants a thorough background in the basic accounting procedures used to operate a business. The accounting procedures presented will also serve as preparation for more advanced accounting and business courses offered by the Institute and also provide a sound background for current and future employment.

The objective of this course is to provide participants with the skills to use QuickBooks in the management of accounting and financial data of their business. To successfully complete this course, participants must attend at least 80% of the classroom sessions and complete all assignments, and a project.

Every executive can do a better job if he or she understands the language and uses of accounting and finance. This course is designed for managers, executives and other personnel who want to acquire a practical knowledge of these disciplines.

This course is comprehensive and is designed to cover the key topics listed under the course outline. Students will learn how to use advanced formulas.

In this Introduction to Microsoft Office course, students will be exposed to Microsoft Excel, Microsoft Word and Outlook.

This course is designed to give participants a thorough understanding of the principles of customer service and the crucial role that quality customer service plays in the success of organizations. The importance of developing personal performance and delivering quality customer service consistently will be emphasized.

This course is designed to introduce participants to the important role of economics. The course introduces students to the basic tools of economic analysis, and the principles necessary to appreciate economic relationships, business behavior, and consumer choice.

This course includes a set of modules of the fundamental principles of management and is a systems approach to management at a basic level. The modules are those of the four lines or functional areas of management: financial, marketing, human resource, and production and operations.

This is a course in the concepts, tools and skills of basic business communication, both written and spoken. The course offers practical experience in researching business problems and using language to reach different levels of the business audience.

A sound understanding of the basic mathematics and statistics used in today’s business environment would be an asset to any person. This is a practical course which would be of benefit to individuals in commerce, industry, government and service operations who need to be familiar with mathematical calculations and who must make decisions based on numerical data.

This introductory course in marketing seeks mainly to develop in participants an acceptance of the “Marketing Concept” as a guiding principle in all business decisions.

This intermediate course is designed for those persons who have completed the Institute’s ACCOUNTS (BASIC) course or its equivalent and have mastered the mechanics of making book-keeping entries.

This course is oriented towards the needs of managers, business executives and related personnel who require a solid foundation in management accounting.  It focuses on an understanding of cost, cost analysis and costing systems. 

This course is designed to provide an understanding of the finance function in the organization and identify the goals and objectives of the firm, e.g. profitability, increasing market share.

This course in Business Law is designed to give participants an understanding of general areas of law to include an introduction to contract law and the essential features of contractual agreements.

The aim of this course is to provide the student with an appreciation of the practical applications of labour legislation and current thinking in the field of labour, employment and administrative law sufficient to deal with a number of problems presented in the Human Resource Management and Industrial Relations field.

This course prepares managers/users of information systems to effectively manage and control information technology (IT). Participants will identify the opportunities presented by IT, its limitations, problems involved in its use and the impact of new technology.

This course is designed to give a better understanding and practical knowledge of the entire process by which computerized information systems are developed.

This course aims to assist students in gaining an understanding of computer and internet security, the changing nature of security, and the importance of security in our local environment.

CompTIA A+ consists of two (2) modules. CompTIA 220-801 is structured to provide participants with fundamentals of computer technology, installation and configuration.

CompTIA Network+ certification is an international certification that recognizes a technician’s ability to describe the features and functions of networking components, install, configure and troubleshoot basic networking hardware, protocols and services.

The objectives of this course are to: (1) Develop an understanding of the principles of Entrepreneurship and the personal characteristics that are common to successful entrepreneurs (2) Assist participants in determining their entrepreneurial profile and fitness (3) Provide some guidelines on establishing a business, including how to prepare a plan for your business (4) Provide an understanding of how to form, organize, launch and manage a business (5) Develop a frame work for dealing with the resultant growth and challenges associated with entrepreneurship.

This course is designed to meet the needs of: (1) Experienced managers who would like to strengthen their professionalism through formal training (2) Trainee managers and persons who have recently been appointed to management positions (3) Professionals (teachers, lawyers, doctors, engineers, etc.) with career paths tending toward management

This course is designed for office managers, senior secretaries, supervisors and other people concerned with the coordination and planning of work done in the office.

 This course will provide an overview of the role of an analytical professional in business organizations, and the part that big data and quantitative strategies play to help answer business questions and make improved strategic decisions.

The supervisor is the key link between the strategic plans of senior management and the realization of those plans by non-managerial employees. This course provides the supervisor with the skills, knowledge and attitudes to guide a work group towards the effective achievement of objectives within an overall planning framework.

The Event Planning course covers a wide range of event specific and inter-related topics that will provide participants with the knowledge and skills to think critically and function in the fast paced field of Event Planning.

The course is designed to explore the basic sociological theories associated with event risk management. It addresses the life cycle of a crisis in the planning and execution of Caribbean events and the legacy benefits associated with planning major events.

The course will take a holistic look at management and organisational issues with which the Tourism manager is concerned. It will examine the most important global trends in tourism and the implications for tourism management in the future.

The course is designed to provide students with the skills and knowledge necessary to plan and execute a conference. Managing International Conferences takes a critical look at the corporate event industry.

This introductory course in Facilities Management (FM) is designed to give participants a thorough background in the basics of facilities management used in different buildings and properties.

Project management is considered as a management tool, as well as a process embracing planning, implementing, monitoring and evaluating. The course is designed to provide participants with the knowledge and skills necessary to identify, formulate, plan and implement projects in their work environment.

The course is designed to introduce participants to a more disciplined way of maintenance management. It will provide students with the tools and techniques to enable them to adopt and utilise more proactive forms of maintenance.

This course provides an introduction to fundamental occupational safety and health (OSH) concepts at the end of the course participants will be able to effectively recognize and control a wide range of hazardous conditions in a workplace environment.

This introductory course in Construction Management (CM) is designed to give participants a thorough background in the basics of construction management used on different sites and projects.

Healthcare Management is an introduction to generic management theory and practice in healthcare settings. This course is designed to provide participants with the concepts, models, techniques and relevant examples which will enable them to improve the provision of care to patients.

Like any other resource, an organisation’s people represent an important dynamic where performance should be optimised. However, in contrast to the other resources, the very nature of human behaviour has made it a complex, and often unpredictable area for management to handle effectively.

The proper and effective utilisation of the human resource is indispensable to organisational success, irrespective of whether the organisation concerned is operating in the public or private sector or any other section of the community.

The course is designed to familiarise course participants with the various tools and issues that affect employment relations in the country and that can directly impact on both the employment relationship and decision making process.

This course is designed to respond to the needs of companies that would like to communicate effectively with the various target groups with which they interact. The role and objectives of Public Relations will be examined and practical insights provided primarily for the person who is carrying out a public relations function.

The course provides an overview of marketing activities in the provision of tourism products and services. It will address marketing concepts as applied to the travel and hospitality industries; apply learned marketing concepts to the primary sectors of the tourism industry; and examine the modification of marketing strategy within a changing environment.

This course introduces the concept of consultative selling, a powerful process for anyone interested in developing successful business relationships. The course is built on the premise that everyone needs to “win” in business relationships.

Decision making in marketing is first and foremost a skill. Like all skills, it is best learned through practice. The course emphasises a managerial rather than a descriptive approach and, therefore, participants are presumed to have some prerequisite knowledge of the discipline.

The course introduces the student to the effective use and impact of brand management as a marketing discipline. The participants will explore a number of the major principles that contribute to brand management being a critical success factor and a sustainable pillar for a growth business.

The course introduces the student to the effective use and impact of brand management as a marketing discipline. The participants will explore a number of the major principles that contribute to brand management being a critical success factor and a sustainable pillar for a growth business.

The course seeks to provide a foundation for understanding all basic concepts of Marketing Communication and for making essential marketing communication decisions. The concepts will be presented in a simple and straightforward manner but in sufficient depth to ensure a general knowledge of the field.

Production and Operations Management is essentially about the manner in which organisations produce their goods and services. It focuses on the design, organisation, planning and control of the organisation’s activities albeit a manufacturing enterprise or service operation, and aims to maximise the organization’s ability to provide these goods and services.

This course aims to provide participants with the knowledge of a variety of tools and techniques necessary for effective purchasing and inventory management. It is designed to help the Purchasing Officer to better appreciate his/her role in maintaining product/service quality and organisational profitability, and to help production managers and those involved in the maintenance and distribution of stock to be better able to appreciate their roles in maintaining adequate stock under appropriate conditions.

This course is designed for students who have successfully completed the Basic and Intermediate accounts courses, and who are required to function as, or in direct collaboration with the Accountant/Financial Controller (depending on the size of the operation).

This course is an Intuit’s (USA) advanced module designed to assist entrepreneurs, business managers and key employees in managing and maintaining their accounting records. Participants will learn how to manage QuickBooks both as a single user as well as in multi-user mode on a network.

This course discusses the impact of interest rates, taxation, dividends, cash flow, and other business considerations on financial decision making. It also examines the role of financial institutions and regulations in corporate financial management.

This course introduces the concept and practice of financial risk management. It will provide participants with an in-depth knowledge of risk identification, measurement controlling risk exposure and the various methods to market credit risk.

This course deals with the principles and procedures of auditing, and with developments in the professional accounting environment. The course is designed to give an insight into the reasoning underlying the techniques and to provide a suitable grounding in method for later professional training.

This course is designed to familiarize students with a wider of perspectives in which employment law relations impact employers and employees and how the various institutions relate to the subject matter.

Increasingly, successful managers need sound oral and written skills in foreign languages as well as a clear understanding of various cross cultural communication issues. This course is designed to help build your skills and confidence as a communicator in Spanish both in the course as well as in your career.

This course will examine the complex and interdependent relationships between government and business in society. This relationship will be further examined from a theoretical and practical perspective.

This is a course in the concepts, tools and skills of basic business communication, both written and spoken. The course offers practical experience in researching business problems and using language to reach different levels of the business audience. This course presents an advanced approach to the dynamics of communication in organisational settings.

This course introduces students to e-commerce from a management perspective. It examines the impact of constantly changing technology and the effects on business practice and organisational decision-making. Students will be exposed to an extensive guide for comprehending the operational issues of e-business and will be provided the tools to link theory with practice.

The International Business Management course draws attention to the study of how MNEs enter and operate in foreign markets. As organisations and scholars have determined how we do business abroad is more crucial than what business is done, different models for controlling host country operations from home country will be explored.

This introductory course in business research provides students with an understanding of the nature and process of business and management research. Students are guided in the formulation and development of their research topic and/or research proposal and the array of research designs available to them.

This course is designed to address the dilemmas and opportunities that individuals face in multicultural and international work environments. The main purpose is to improve effectiveness in identifying, understanding, and managing cross-cultural situations through increase cultural awareness, adding to the student’s understanding of what culture is and how it affects organizational and business practices.

This course introduces the concepts of `Business Policy and Strategic Management' and takes students through the entire cycle of the strategic process, implementation and control. The course intentionally puts the policy and strategic choice issues in a social context and seeks to address the economic and social impact of management choices by establishing the connection between business decisions and their economic and social implications.

Health Economics and Finance in Health care delivery is important for a number of reasons. First, health is important to us as individuals and as a society and healthcare is one of the ways of modifying the incidence and impact of ill health and disease. The availability of health care can determine the quality of our lives and our prospects for survival.

The course seeks to provide an introduction to the principles of clinical governance, risk management and the importance of patient safety in reducing errors and resulting claims. The principles will be delivered using examples of patient safety incidents in a way in which the participants can relate and gain an understanding how clinical effectiveness, risk management and patient safety underpin clinical governance.

This course is designed to provide a framework for assisting employees in the development of their personal and organizational skills, abilities and knowledge. Participants will focus on the opportunities that are available to them, including coaching, mentoring and succession planning. The continuous development of our human resources has become a must in the ever changing global business environment.

This International Human Resource course is designed to familiarize students with the impact of the rapid globalization of businesses on the human resource management function. It explores the issues, challenges, the approaches, the rights and the responsibilities of the management of a diverse workforce.

This course is designed to provide the student with a basic understanding of the differing requirements for successfully marketing services in contrast to goods.

Marketing Research and Analysis is the systematic gathering, recording and analysis of data about issues relating to marketing products and services. It is based on a proactive approach to the management of marketing information and the application of that information to marketing decisions.

The course introduces the student to the influences that consumer behaviour has on marketing activities. They will explore the many social, cultural and marketing factors that influence the selection and usage of products and services.

This course is designed to provide participants with an understanding of the basic modes of transportation and the economic fundamentals underlying each. It explores some of the ways in which today’s supply chain managers can use various transportation modes to achieve efficiencies and cost effectiveness necessary for attaining strategic advantage through logistics.

This course will look at a history of the growth and development of the services sector, the methods used in designing and operating a service delivery system, examples of successful systems and what can be expected from the sector in the future.