The course introduces the student to the core principles and pillars of the relationship marketing approach as a key business discipline.  Participants will explore a number of the fundamental elements that contribute to this long-term strategy.

The course discusses the impact of interest rates, taxation, dividends, cash flow, and other business considerations on financial decision making. It also examines the role of financial institutions and regulations in corporate financial management. Building on the conceptual foundations of financial management, the course also introduces some interesting topics in corporate finance.

This course is designed to give a better understanding and practical knowledge of the entire process by which computerized information systems are developed. The target group includes the ‘technical’ Computer Professionals, the End-Users of information systems, and also Business Analysts − those persons responsible for liaising between the two traditional groups. It takes the systems approach to the development of an information system, while emphasizing the major management issues related to system development.

With the digital revolution, technology has opened a new door for marketers. What we market may not have changed but how we market has indefinitely changed. The evolved study of marketing known as digital marketing has opened new opportunities for businesses and aspiring digital marketers.

This course introduces the concepts of `Business Policy and Strategic Management' and takes students through the entire cycle of the strategic process, implementation and control. The course intentionally puts the policy and strategic choice issues in a social context and seeks to address the economic and social impact of management choices by establishing the connection between business decisions and their economic and social implications.

The Clinical Risk Management (CRM) course is designed to provide clinicians, other healthcare professionals and health service managers with an ideal introduction to patient safety and risk management. The course will provide a wealth of knowledge to persons who are new to risk management or seeking to sharpen their skills in this area. 

This introductory course in Accounts is designed to give participants a thorough background in the basic accounting procedures used to operate a business.  The accounting procedures presented will also serve as preparation for more advanced accounting and business courses offered by the Institute and also provide a sound background for current and future employment.  

CompTIA Security+ certification is an international certification that provides those seeking a career in IT security with the basic skills necessary to perform core security functions.  The course will expose participants to network technologies. The course will examine the concept of attacks, threats and vulnerabilities; operations and incident responses and governance, risk and compliance.

The changes which have taken place across the globe in the recent past make it mandatory that managers have a global perspective to doing business.  This is true whether you are a multinational or a small or medium size business.  The reality is that the majority of Caribbean firms are small to medium size. To most of these firms the trend to globalisation is only relevant in so far as it creates competition for them.

Strategic Business Analytics is a rapidly expanding discipline that investigates techniques of understanding data within an organisation in order to strengthen decision-making. This course will provide an overview of the role of an analytical professional in business organizations, and the part that big data and quantitative strategies play to help answer business questions and make improved strategic decisions.

Today, many organizations have increased domestic activities beyond national borders resulting in the location of large numbers of their workforce in different national and cultural environments.  This International Human Resource course is designed to familiarize students with the impact of the rapid globalization of businesses on the human resource management function.

The course seeks to provide an introduction to the principles of clinical governance, risk management and the importance of patient safety in reducing errors and resulting claims. The principles will be delivered using examples of patient safety incidents in a way in which the participants can relate and gain an understanding how clinical effectiveness, risk management and patient safety underpin clinical governance.

The successful growth and development of many countries in the Caribbean is quickly becoming dependent on the service sector, for two main reasons, these are: the sector has become the main foreign exchange earner for many of these countries and in addition to that it employs a significant portion of the respective country's labour force.

The course in Transportation and Logistics is designed to introduce students to the fundamental elements of the modes of transportation, global supply chains and commonly used international shipping terminology. Students will also gain an understanding of logistics and the actions involved in moving goods and materials from one point to another.

Marketing Research and Analysis is the systematic gathering, recording and analysis of data about issues relating to marketing products and services. It is based on a proactive approach to the management of marketing information and the application of that information to marketing decisions.

The Event Planning course covers a wide range of event specific and inter-related topics that will provide participants with the knowledge and skills to think critically and function in the fast paced field of Event Planning. 

The course will take a holistic look at management and organisational issues with which the Tourism manager is concerned. It will examine the most important global trends in tourism and the implications for tourism management in the future. 

Consumer Behavior investigates the manner in which people interact with products and their marketing environment. Since we are all consumers in the market place, in some form, consumer behavior can also tell us something about ourselves. Understanding consumers enables marketers to more effectively meet the needs of buyers in the market, and be more successful in their marketing efforts

While general concepts of marketing for travel and hospitality are similar to the marketing of other products and services, the travel and hospitality industries have unique characteristics that create a variety of threats and opportunities specific to and important for tourism marketing professionals.

In this Introduction to Microsoft Excel session, students will create and edit basic worksheets and workbooks. This session will allow students to gain the necessary skills to create, edit, format, and print basic Microsoft Excel worksheets. Topics covered include: —The Ribbon —The File Tab —Entering Data in Microsoft Excel Worksheets — Formatting Microsoft Excel Worksheets —Using Formulas in Microsoft Excel —Working with Rows and Columns —Editing Worksheets —Finalizing Microsoft Excel Worksheets.

This course is designed to familiarize students with a wider of perspectives in which employment law relations impact employers and employees and how the various institutions relate to the subject matter. The Employment Law course explores the rights, responsibilities and duties of the management of human resources.  It also provides a framework for understanding the growing body of labour and employment legislation and social protection legislation.

This course introduces students to e-commerce from a management perspective.  It examines the impact of constantly changing technology and the effects on business practice and organizational decision-making. Students will be exposed to an extensive guide for comprehending the operational issues of e-business and will be provided the tools to link theory with practice.

Increasingly, successful managers need sound oral and written skills in foreign languages as well as a clear understanding of various cross cultural communication issues. This course is designed to help build your skills and confidence as a communicator in Spanish both in the course as well as in your career.

This is a course in the concepts, tools and skills of basic business communication, both written and spoken.  The course offers practical experience in researching business problems and using language to reach different levels of the business audience.This course presents an advanced approach to the dynamics of communication in organisational settings.

The course is designed to familiarise course participants with the various tools and issues that affect employment relations in the country and that can directly impact on both the employment relationship and decision making process.

This course is designed to respond to the needs of companies that would like to communicate effectively with the various target groups with which they interact. The role and objectives of Public Relations will be examined and practical insights provided primarily for the person who is carrying out a public relations function.  

This introductory course in Construction Management (CM) is designed to give participants a thorough background in the basics of construction management used on different sites and projects.  The CM topics presented will also give insight into the field as a whole, preparing for all aspects that can and will arise. It will broaden their outlook on CM as a career and teach them how many other disciplines, especially project management, can either directly or indirectly affect CM.

Healthcare Management is an introduction to generic management theory and practice in healthcare settings. This course is designed to provide participants with the concepts, models, techniques and relevant examples which will enable them to improve the provision of care to patients. It will also offer participants an understanding and appreciation for managing the processes in health care institutions. 

Decision making in marketing is first and foremost a skill. Like all skills, it is best learned through practice. The course emphasizes a managerial rather than a descriptive approach and, therefore, participants are presumed to have some prerequisite knowledge of the discipline. The course reviews the marketing concept and then elaborates on a systematic management approach to implementing the concept.

This course prepares managers/users of information systems to effectively manage and control information technology (IT). Participants will identify the opportunities presented by IT, its limitations, problems involved in its use and the impact of new technology.  They will learn to differentiate between the available alternatives to acquire efficient, reliable, cost-effective systems within the constraints of the overall organizational plan.

This course is designed to meet the needs of experienced managers who would like to strengthen their professionalism through formal training; trainee managers and persons who have recently been appointed to management positions or professionals (teachers, lawyers, doctors, engineers, etc.) with career paths tending toward management.

CompTIA Network+ certification is an international certification that recognizes a technician’s ability to describe the features and functions of networking components, install, configure and troubleshoot basic networking hardware, protocols and services.  The course will expose participants to network technologies. The course will examine network technologies, installation and configuration, media and topologies, management, and security.

CompTIA A+ consists of two (2) modules.  CompTIA 220-801 is structured to provide participants with fundamentals of computer technology, installation and configuration. CompTIA 220-801 highlights the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.

This course is oriented towards the needs of managers, business executives and related personnel who require a solid foundation in management accounting.  It focuses on an understanding of cost, cost analysis and costing systems.  This course provides an adequate background for subsequent courses in management accounting.

A sound understanding of the basic mathematics and statistics used in today’s business environment would be an asset to any person. This is a practical course which would be of benefit to individuals in commerce, industry, government and service operations who need to be familiar with mathematical calculations and who must make decisions based on numerical data.

This is a course in the concepts, tools and skills of basic business communication, both written and spoken.  The course offers practical experience in researching business problems and using language to reach different levels of the business audience. This course presents an advanced approach to the dynamics of communication in organisational settings.

This course is designed to give participants a thorough understanding of the principles of customer service and the crucial role that quality customer service plays in the success of organizations. The importance of developing personal performance and delivering quality customer service consistently will be emphasized.

The objective of this course is to provide participants with the skills to use QuickBooks in the management of accounting and financial data of their business. To successfully complete this course, participants must attend at least 80% of the classroom sessions and complete all assignments, and a project.

This introductory course in Facilities Management (FM) is designed to give participants a thorough background in the basics of facilities management used in different buildings and properties. The FM topics presented will also give insight into the field as a whole, preparing for all aspects that can and will arise. It will broaden their outlook on FM as a career and teach them how many other disciplines can either directly or indirectly affect FM.

This introductory course in Accounts is designed to give participants a thorough background in the basic accounting procedures used to operate a business.  The accounting procedures presented will also serve as preparation for more advanced accounting and business courses offered by the Institute and also provide a sound background for current and future employment.  

This course is an introduction to international business, its role, importance and evolution.

This course is designed to provide a framework for assisting employees in the development of their personal and organizational skills, abilities and knowledge.  Participants will focus on the opportunities that are available to them, including coaching, mentoring and succession planning.

One of the major developments in the world today is the remarkable growth of services. It is estimated that services make up a quarter of the value of all international trade.  Service marketers require specialized knowledge and skills to develop and implement effective plans that will attract, retain and build strong customer relationships.

This course introduces the concept and practice of financial risk management.  Risk management includes identifying, measuring and controlling risk exposure and how to market credit risk.

This course deals with the effective management of people at work.  It is designed for all persons concerned with people management in the organization.  Its goal is to develop more effective managers and staff specialists who work directly with people. 

This course is designed to familiarize participants with the various ways in which the legal system of the country directly impacts on business decision-making.

This course aims to provide participants with the knowledge of a variety of tools and techniques necessary for effective purchasing and inventory management.  

Production and Operations Management is essentially about the manner in which organizations produce their goods and services. It focuses on the design, organization, planning and control of the organization=s activities albeit a manufacturing enterprise or service operation, and aims to maximize the organization=s ability to provide these goods and 
services.  

This course is designed to introduce participants to the the fundamental concepts of business development.

This course aims to assist students in developing skills in accessing, inputting, retrieving, storing and sending information using a computer. The course offers students an introduction to the computer system and hands-on practice using current software and the Internet..

This course in Retail Management is oriented towards owner/managers and managerial personnel in retail establishments who wish to improve their results through a better understanding of appropriate methods and techniques. This course is designed to provide practical approaches and ideas which can be applied to various kinds of retail operations.

This course will examine the complex and interdependent relationships between government and business in society. This relationship will be further examined from a theoretical and practical perspective. The interplay of these parties will be analysed in the context of the role and function of each other and how they impact on each other. 

This course covers the fundamentals of spoken Mandarin. Students will learn how to engage in basic communication in Chinese, necessary for conducting business.  

This course is designed for students who have successfully completed the Basic and Intermediate Accounts courses, and who are required to function as, or in direct collaboration with the Accountant/Financial Controller (depending on size of the operation). 

The course seeks to provide a foundation for understanding all basic concepts of advertising and for making essential decisions. The concepts will be presented in a simple and straightforward manner but in sufficient depth to ensure a general knowledge of the field.

The course seeks to provide an introduction to the principles of corporate and clinical governance and the importance of patient safety in reducing errors and resulting claims. The principles will be delivered using examples of patient safety incidents in a way in which the participants can relate and gain an understanding how clinical effectiveness, risk management and patient safety underpin clinical governance.

The course introduces the student to the effective use and impact of brand management as a marketing discipline. The participants will explore a number of the major principles that contribute to brand management being a critical success factor and a sustainable pillar for a growth business.

This course is designed to provide an understanding of the finance function in the organization and identify the goals and objectives of the firm, e.g. profitability, increasing market share. It will also equip managers and decision-makers with the tools and techniques necessary for raising capital for the business and investing of those funds in capital and other assets.

This course introduces the student to starting a venture to help understand the value of ideas and creativity. The course highlights the various types of innovation in driving the
development of an enterprise and the importance of strategy, core business competencies, and assisting students to identify opportunities and to creatively solve problems.  

This course in Business Law is designed to give participants an understanding of general areas of law to include an introduction to contract law and the essential features of contractual agreements. Legislation surrounding the Sale of Goods and the rights and obligations of consumers and merchants are also evaluated.  

This course provides an introduction to fundamental occupational safety and health (OSH) concepts. At the end of the course participants will be able to effectively recognize
and control a wide range of hazardous conditions in a workplace environment.

The course is designed to introduce participants to a more disciplined way of maintenance management. It will provide students with the tools and techniques to enable them to
adopt and utilise more proactive forms of maintenance.  

This course is designed for office managers, senior secretaries, supervisors and other people concerned with the coordination and planning of work done in the office.

Like any other resource, an organisation’s people represent an important dynamic where performance should be optimised. In contrast to the other resources, the very nature of human behaviour has made it a complex, and often unpredictable area for management to handle effectively.

The supervisor is the key link between the strategic plans of senior management and the realisation of those plans by non-managerial employees. The course will provide participants with a basic understanding of performance appraisals and counselling, communication and motivation.

The supervisor is the key link between the strategic plans of senior management and the realisation of those plans by non-managerial employees. The course will provide participants with a basic understanding of performance appraisals and counselling, communication and motivation.

The course introduces the student to the fundamental principles and building-blocks of marketing as core business discipline. Students will explore a number of the basic elements that contribute to marketing being a critical success factor and a sustainable pillar for growth.

Project management is considered as a management tool, as well as a process embracing planning, implementing, monitoring and evaluating. The course is designed to provide participants with the knowledge and skills necessary to identify, formulate, plan and implement projects in their work environment. The course caters to non-PMPs who manage projects and team members that work on projects whether in private, public or non‐governmental organizations. It is designed to provide participants with an understanding of the theoretical underpinnings and practical tools of project management.

This course is designed to introduce participants to the important role of economics. It introduces students to the basic tools of economic analysis, and the principles necessary to appreciate economic relationships, business behavior, and consumer choice.

This course includes a set of modules of the fundamental principles of management and is a systems approach to management at a basic level. The modules are those of the four lines or functional areas of management: financial, marketing, human resource, and production and operations.

Students will learn how to use advanced formulas. Methods used to reference cells in formulas including relative, absolute, and 3D will be discussed. How cells can be referenced in arrays and using range names are also covered. Students will be exposed to using various Excel functions, followed by an overview of tools and techniques available to diagnose and fix errors in formulas. 

Every executive can do a better job if he or she understands the language and uses of accounting and finance.  This course is designed for managers, executives and other personnel who want to acquire a practical knowledge of these disciplines.   

This introductory course in business research provides students with an understanding of the nature and process of business and management research.  Students are guided in the formulation and development of their research topic and/or research proposal and the array of research designs available to them. They are then guided as they develop their individual research plans for the remainder of the project.

This intermediate course is designed for those persons who have completed the Institute’s ACCOUNTS (BASIC) course or its equivalent and have mastered the mechanics of making book-keeping entries. This course reviews basic accounting principles and takes a more in depth look at the accounting theory and practice.