My experience with CertaPet was equally awful. The website looks polished, but behind it is a poorly executed process that feels more focused on collecting fees than helping people. The so-called assessment felt rushed and generic, making the entire service feel unreliable and careless.
Once the payment was done, support was weak and communication felt scripted and dismissive. Instead of peace of mind, CertaPet left me feeling uncertain and angry. I would not recommend this service to anyone—using it was a mistake I genuinely regret.